General

    1. This website, located at https://durgacreations.com/ (“Website/Site”), is operated by Durga Creations (“We/Our/Us”).
    2. We are committed to delivering your orders within the specified timeframe and in accordance with this Shipping Policy (“Policy”).
    3. Currently, we ship products across India, subject to the terms outlined in this Policy.
    4. Your use of this website signifies your acceptance of the terms contained in this Policy.
    5. The currency used on this Website is Indian Rupees. Payments may be charged in your local currency at applicable exchange rates.
    6. All orders are subject to product availability. If an item is out of stock when you place your order, we will notify you and issue a refund using the original payment method.
    7. We make every effort to ensure timely delivery of products.
    8. Please read this Policy before making a purchase to understand your rights and what to expect from Us.

Definitions

    1.  Processing Time: Orders are processed and shipped within 1-2 business days of receiving the order, excluding weekends and holidays.
    2.  Shipping Rates and Methods: We offer standard shipping via reputable carriers such as FedEx, UPS, and USPS. Shipping rates are calculated at checkout based on the weight and destination of the order.
    3.  Delivery Time: Estimated delivery times vary based on the shipping method selected:
      Standard Shipping: 3-7 business days
      Expedited Shipping: 2-3 business days
      Please note that delivery times may be longer during peak seasons or due to unforeseen circumstances such as weather delays or carrier issues.
    4. International Shipping: Currently, We do not offer international shipping at this time.
    5. Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the status of your shipment.
    6. Shipping Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid delays or misdeliveries. We are not responsible for orders shipped to incorrect addresses provided by the customer.
    7. Shipping Restrictions: We reserve the right to refuse orders or adjust shipping methods for any reason, including but not limited to shipping to remote areas or locations deemed unsafe for delivery.
    8. Shipping Charges: Shipping charges are non-refundable unless the order is cancelled before processing.
    9. Contact Us: If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at dharu@durgacreations.com

Incorrect or Incomplete Addresses

    1. You must provide accurate and complete delivery information. Incorrect details may lead to delays or non-delivery, with no eligibility for reshipment or refund.

Return and Refund Policy

      1. We strive to fulfill orders as specified; unforeseen circumstances may lead to order cancellation and refund of amounts paid.
      2. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
        To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
      3. Full refunds are processed for qualifying returns, excluding original shipping charges. e. Returns require relevant documentation and proof.
      4. Returned products must undergo testing and verification before refunds or replacements.
      5. Replacement is subject to product availability; if unavailable, refunds are issued.
      6. Refunds are credited to the original payment method within 5 business days.
      7. Warranty claims require compliance with manufacturer instructions.

    Changes to Your Data

      1. Your data privacy during shipping is governed by our Privacy Policy, accessible at durgacreations/privacypolicy.

    Policy Changes

    1. We may update this Policy periodically. Check the Policy each time you use our services for current terms. 
    2. Continued use of our services after Policy changes indicates acceptance of revised terms.

Force Majeure

    1. We are not liable for delays or non-performance due to circumstances beyond our control, as outlined in our Terms of Service.

Contact Us

For feedback, queries, or concerns, please contact us at: Email: dharu@durgacreations.com